Questions

 

Question

I have purchased a new computer. Can I transfer the license?

Answer

GamBlock^® licenses are per computer; however, we want to help people who are genuinely not using their previous computer. GamBlock^® customers who have purchased a license greater than one year can request a license transfer once only during a license period one year after purchase.

Previously, an inordinate amount of GamBlock^® Personal and GamBlock^® Small Business customers requested a license transfer (particularly within a short time after purchasing GamBlock^®). Our systems or the customer later disclosed to us that a license was breached by installation on more computers or mobile devices than authorized within the license agreement.

GamBlock^® Personal and GamBlock^® Small Business customers who have purchased a one year license only, must purchase GamBlock^® again.

When a request is made to transfer a GamBlock^® license, we assume that we are communicating with a person harmed by gambling, until a Certified Gambling Harm Counsellorinforms us otherwise. We do make exceptions where a Certified Gambling Harm Counsellor informs us that a customer is genuinely not using their previous computer.

Please Note: The terms and conditions above do not apply to GamBlock^® Corporate customers.

WorldPay manages the transaction process. GamBlock^® does not have access to customer credit card or account details and cannot charge the customer. Only a person with credit card details can make a transaction. Our policy is not to take advantage of vulnerable people harmed by gambling via direct debit.