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Please contact [email protected] if you experience any issue filling in the fields below on your browser or device. If you are not receiving our emails, please check your spam / junk folder or contact us from a different email address.

Our telephone numbers are on the next page. So we can protect your privacy, please fill out the fields below.

Our customers have resoundingly informed us that they prefer communicating with staff members who can actually assist them, rather than call centres. This means if we are helping someone else, we will call you back. Our technically trained staff also understand the non-technical issues you may be experiencing and the discretion required.

If we are helping someone else, we may not be able to answer your call. However, you can use the system below or send your phone number and the best time to call you back to [email protected]. If leave your phone number, including country code, on our voicemail, our support will call you as soon as possible.

We understand that filling out the fields below is tedious; however, it is very important that we contact the right person and respect your privacy.

See if your question has already been answered in our Questions.


Secondary Email (What's this?)

Contact Name

Counselor Email

Sponsor Email

So we can match your phone number with your query, what number are you calling from?

Please verify the number you are calling from.

What time zone are you in?

Please verify the time zone are you in.

If we have a large volume of calls, what number would you like us to call you back on?

Please verify the number would you like us to call you back on.

Are all people who may answer the call aware of a gambling harm issue?
To protect your privacy, if you select "No", we will not call back until you let us know what to say if others answer the call.

What is the earliest local time we can call you back?

What is the latest local time we can call you back?

What are you contacting us about?

Transaction ID if applicable

Technical Knowledge